Privacy Policy

This Privacy Policy explains what information Patidar Vepar collects, how we use it, and the choices you have. Patidar Vepar is operated by Mobilogy Software Services LLP, which is the data fiduciary responsible for your information.

What we collect

• Account details: your mobile number (for the one-time code that signs you in), and optionally your name, email and city.
• Business details: what you publish about your business — name, category, city, catalogue, keywords and images.
• Usage: searches, enquiries and interactions, so the platform works and improves.
• Verification documents: if you verify your business, the papers and photos you send — for example a GST, Udyam, Shop Act or FSSAI certificate, or a photo of your shop board. They are never shown on the platform; only our team sees them.
• Messages: what you write to businesses and buyers. We keep it so we can deliver it. Our team reads a conversation only when it is held for review, for example after someone reports it.
• Location: only if you allow it, your phone or browser tells the page roughly where you are, to pick your nearest city. This happens on your device and is not sent to us.

How we use it

• To sign you in and keep your account secure.
• To connect buyers and businesses — showing your listing in search, and delivering your enquiries and messages.
• To send notifications you would expect, such as a new message or a matching requirement.
• To keep the platform safe and to improve it.

What we share

We do not sell your personal information. Your own phone number is never shown on public pages.

When you contact a business — by messaging it, by tapping Call or WhatsApp on its listing, or when a business replies to a requirement you posted — your name and mobile number are shared with that business as a lead, so it can call you back. That lead is shown to the business in the app and on the website, sent to it as a notification, and emailed to it, and the business can download its own leads as a file. A business you have contacted may also invite you to review it. We record each time your number is shared, and there is a daily limit. A business's own contact number is likewise revealed to a signed-in member only when that member chooses to reveal it, and that action is recorded.

Cookies and similar technologies

We use a small number of cookies and similar storage to keep you signed in, remember your preferences (such as language, light/dark theme and your cookie choice), and keep the platform secure. These are essential and always on. We do not use cookies to build advertising profiles of you. You can clear or block cookies in your browser, though some features may then not work.

To understand how the site is used, we use privacy-friendly, cookieless web analytics (Cloudflare Web Analytics). It measures aggregate traffic — such as which pages are viewed and where visitors arrive from — without setting cookies, without tracking you across other sites, and without building a profile of you.

In addition, only if you tap “Accept” on the cookie banner, we use Google Analytics, which sets cookies on your device to measure how you use the site. We configure it to anonymise your IP address and we turn off Google Signals and ads personalisation, so it is not used to build an advertising profile of you or to track you across other sites for ads. If you decline, no Google Analytics cookies are set. You can change your choice at any time by clearing this site's storage in your browser.

Third-party services

We rely on a few trusted providers to run the platform — for example hosting, an SMS provider to send your sign-in code, an email provider to deliver lead and account emails, Google Fonts to serve the site's typefaces, analytics providers (Cloudflare Web Analytics, always cookieless; and Google Analytics, only with your consent and with ads personalisation and Google Signals turned off) to measure how the site is used, and your device's platform (Apple or Google) to deliver push notifications. They process only what is needed for that purpose and are not permitted to use your information for their own ends.

Your choices and rights

You can edit your details at any time, and you can delete your account — we then remove or anonymise your personal information, while content other people wrote (such as their recommendations) remains theirs. Two limited copies are kept afterwards, both required by law and both described under Data retention: your registration details (name, email and mobile number) in a separate encrypted store, and a reported listing's private copy.

Under India's data-protection law you have the right to:

• Ask us what personal information we hold about you and how we use it.
• Correct it, or fill in what is missing.
• Have it erased, by deleting your account or by asking us.
• Withdraw your consent at any time, by deleting your account. Anything we did before that stays lawful.
• Name another person to use these rights for you if you die or cannot act yourself.
• Raise a complaint with our Grievance Officer through Contact us.

If we do not resolve your complaint, you can approach the Data Protection Board of India.

Data retention and security

We keep your information for as long as your account is active or as needed to run the platform, and we take reasonable measures to protect it.

Deleting your account: when you ask us to delete your account, we keep it recoverable for 30 days in case you change your mind. After those 30 days we permanently erase your personal information from the live platform — your name, email and mobile number are removed or anonymised, and from then on your account is gone from the app and the website. India's IT Rules, 2021 (Rule 3(1)(h)) require us, as an intermediary, to retain a user's registration information for 180 days after the account is cancelled. To meet that, at the 30-day point we move your name, email and mobile number into a separate, encrypted store that no one can read through the app or the website; that copy is destroyed automatically 180 days after you asked to delete your account.

Reported listings: if someone reports a listing and we hide it while we check, we keep a private copy of the listing as it was reported, and of the report, for 180 days after the listing is removed for good or put back. India's IT Rules, 2021 (Rule 3(1)(g)) require us to keep it for at least 180 days. We keep it longer only if a court or a government agency asks us to in writing. Only our Grievance Officer can open it, and it is erased automatically. If you deleted such a listing yourself, it is still removed on the date we showed you.

Children

The platform is intended for people running or dealing with businesses, and is not directed at children. You must be 18 or older to create an account.

Grievance Officer

If you have a concern about your personal data or how it is handled, you can reach our Grievance Officer. In line with India's data-protection and intermediary rules, we acknowledge such a request within 24 hours and endeavour to resolve it within 15 days.

Changes

We may update this policy; we will post the new version here with its date.

Questions about your data? Contact us.